TY  - BOOK
AU  - Lilley,Roy
TI  - Dealing with Difficult People: Manage Conflict Successfully, Motivate the Poor Performers, Recognise the Different Types, Handle Aggression 
T2  - Creating Success
SN  - 0749436913
U1  - 658.3 23
PY  - 2002///
CY  - London
PB  - Kogan Page
KW  - ÃatÄ±Åma yÃ¶netimi
KW  - Conflict management
KW  - KiÅilerarasÄ± iliÅkiler
KW  - Interpersonal relations
KW  - YÃ¶netim
KW  - Management
ER  -