Exchanging Information -- Making Contact -- Passing on Information -- Using the Phone -- Using Information Technology -- Writing Letters -- Acquiring More Skills -- Briefing -- Communicating One to One -- Chairing Meetings Successfully -- Reaching an Audience -- Communicating for Results -- Communicating to Sell -- Negotiating to Win -- Compiling Reports -- Writing Proposals -- Making a Visual Impact -- Creating an Identity -- Using Public Relations -- Advertising Effectively -- Communicating at Work -- Checking Your Message Gets Through -- Assessing Your Communication Skills.